Privacy Policy
Effective Date: September 25, 2026
North Ridge Escapes ("North Ridge Escapes," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, make a reservation, or stay at one of our properties.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, as well as certain information automatically when you use our website.
Information You Provide
When you inquire about or book a property, contact us, or otherwise interact with North Ridge Escapes, we may collect information such as:
- Name
- Email address
- Telephone number
- Billing address
- Reservation dates
- Number of guests
- Property preferences
- Special requests or information related to your stay
- Communications between you and North Ridge Escapes
- Payment and transaction information
- Other information you voluntarily provide
In some circumstances, we may request additional information reasonably necessary to confirm a reservation, verify a guest's identity, comply with legal requirements, or protect our properties and guests.
Payment Information
When you make a reservation, payment information may be collected and processed by our third-party payment processor or booking technology provider.
North Ridge Escapes generally does not directly store complete credit or debit card numbers. Payment information is handled according to the security and privacy practices of the applicable payment provider.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic location
- Date and time of visits
- Interactions with the website
- Cookie and similar technology identifiers
We may use this information to maintain the website, understand how visitors use it, improve the guest experience, measure marketing performance, and protect against fraud or misuse.
2. How We Use Your Information
We may use personal information to:
- Process and manage reservations
- Collect and process payments
- Confirm, modify, or cancel bookings
- Communicate with you before, during, and after your stay
- Provide check-in instructions and property information
- Respond to questions and customer service requests
- Personalize and improve the guest experience
- Maintain and improve our website and properties
- Send requested information or promotional communications
- Prevent fraud, misuse, or security incidents
- Enforce rental agreements and other terms
- Maintain appropriate business and transaction records
- Comply with applicable legal, tax, accounting, and regulatory requirements
We may also use aggregated or de-identified information for business analytics, planning, and improvement.
3. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies.
These technologies can help us:
- Remember website preferences
- Understand website traffic and visitor behavior
- Identify technical problems
- Improve website performance
- Measure the effectiveness of advertising or marketing efforts
- Provide a more relevant website experience
Your browser may allow you to block, delete, or limit cookies. Disabling certain cookies may affect the functionality of portions of the website.
Where required by applicable law, we will provide additional choices regarding non-essential cookies or advertising technologies.
4. How We Share Information
We may share personal information when reasonably necessary to operate North Ridge Escapes and provide services to our guests.
This may include sharing information with:
- Payment processors
- Reservation and property-management platforms
- Website hosting providers
- Email and communication providers
- Analytics providers
- Customer-service providers
- Cleaning, maintenance, and property-service providers when necessary
- Accountants, attorneys, insurers, and other professional advisers
- Government agencies or law enforcement when legally required
- Other vendors supporting our website or rental operations
These providers may receive only the information reasonably necessary to perform services on our behalf.
We may also disclose information if we reasonably believe disclosure is necessary to comply with law, respond to legal process, protect the safety or property of North Ridge Escapes, protect our guests or others, investigate fraud, or enforce our agreements.
If North Ridge Escapes or substantially all of its assets are sold, transferred, merged, or reorganized, information may be transferred as part of that transaction.
North Ridge Escapes does not sell personal information for monetary compensation.
5. Guest Communications
We may use the contact information provided with your reservation to send communications related to your stay, including:
- Reservation confirmations
- Payment confirmations
- Arrival and departure information
- Check-in instructions
- Property access information
- Important updates
- Responses to guest questions
- Post-stay communications
Transactional communications related to an active reservation may be necessary to provide the services you requested.
If you separately choose to receive promotional emails or marketing communications, you may unsubscribe by following the instructions included in those messages.
6. Text Messages
If you provide a mobile telephone number, we may use it for communications related to inquiries, reservations, property access, guest support, or your stay.
Where consent is required for promotional text messaging, we will obtain appropriate consent before sending those messages.
Consent to receive promotional text messages is not a condition of making a reservation.
Message and data rates may apply depending on your wireless provider.
7. Property Technology and Security
Our rental properties may use technology such as electronic locks, smart-home systems, Wi-Fi equipment, exterior security devices, or similar systems for property management, safety, access control, and guest convenience.
If security cameras or recording devices are used at a property, their presence and location will be disclosed as required by applicable law and applicable booking or rental policies. North Ridge Escapes does not use cameras in private interior areas where guests would reasonably expect privacy.
Information generated by property-access or security systems may be retained when reasonably necessary for property security, troubleshooting, investigation of incidents, or legal compliance.
8. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing and documenting reservations
- Providing guest services
- Maintaining financial and tax records
- Resolving disputes
- Preventing fraud
- Enforcing agreements
- Meeting legal or regulatory requirements
Retention periods may vary depending on the type of information and the reason it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting sensitive information online.
10. Your Privacy Choices
Depending on where you live and the laws applicable to North Ridge Escapes, you may have certain rights regarding your personal information.
These may include the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how your personal information is used or disclosed
- A copy of certain personal information
- Withdrawal of certain previously provided consent
- Opt-out from certain forms of advertising, profiling, or data sharing where applicable
Not all rights apply in every situation. We may also be permitted or required to retain certain information for legal, security, transactional, or recordkeeping purposes.
To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising privacy rights provided by applicable law.
11. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
North Ridge Escapes is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
12. Children's Privacy
Our website and rental services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the website.
Information about minors included as part of a family reservation may be provided by the parent, guardian, or adult responsible for the reservation.
If you believe a child has provided personal information to us without appropriate authorization, please contact us.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
When we make changes, we will update the "Effective Date" at the top of this policy. Material changes may also be communicated through the website or by other appropriate means.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or information associated with your reservation, please contact:
North Ridge Escapes
Chattanooga, Tennessee
Email: beth@northridgeescapes.com
Phone: 423-619-7760
You may also use the contact form available on our website.